The documents reception on FTP file-servers is a setting in Phraseanet. It must be activated to be available for users.
Log in as administrator
By default, FTP export is available for Admins. Set Enable FTP for users radio button to True to activate this function for all the users.
This task enable file transfers contained in a queue at regular intervals.
The activation of this setting adds a new FTP tab in the export window for the users that can access it.